Remote Support & Extended Support
During virtual learning, staff and students can call in by phone to speak to a technician for any district-related technology issue, and the IT Support Ticket System will continue to provide support as well. The Data Center is available to handle OnCourse and OnCourse Connect related issues via phone support.
Please note that the Technology Department can only respond to issues pertaining to New Brunswick Public Schools issued equipment such as student and staff Chromebooks, staff laptops, NBPS account logins, and district approved applications.
Technology Telephone Support Number & Call Menu
Dial into tech number: (732) 745-5300, ext. 5555
Press 1 for Technical Assistance in English
Press 2 for Technical Assistance in Spanish
Press 3 for the Data Center and OnCourse Issues
Press 4 for Technology Department Secretary
Technology Support Hours
Technicians will be available Monday through Friday between the hours of 8:00 am - 4:00 pm.
We encourage users to submit a ticket detailing the problem/request to the IT Support Ticket System.
For WIFI and Internet Connectivity Related Issues
District Device Depot (Updated 10/10/20)
New Brunswick Public Schools is pleased to announce that the Device Depot has expanded to three additional locations for students and staff. We encourage all students and staff to please continue to submit an IT Support Ticket through our web-based ticketing system.Schedule
Mondays, Wednesdays, and Fridays — 8:30 am - 11:30 am
at these locations:
Device Depot for Replacement of Devices:
- Device does not power on
- Screen is broken, cracked, or does not display
- Keyboard does not function
- Mouse does not function
- Replacement charger
- WIFI Connectivity (Please also refer to the following document: NBPS Chromebook WIFI Troubleshooting - 2020-03)